Hi,
I have Obi 200 and a HP office jet pro 6978 all in printer. After I moved the printer to another area of the same room and I unplugged and plugged back the cables from/to the printer, the fax can send but unable to receive. The cables are connected like originally.
called Hp support but can't get help from them. Called obitalk and they asked me to do the following:
OBi ATA web interface
Dial ***4 from the analog phone connected to the ATA, then press 1 to obtain the IP address.
Open a web browser and enter the IP address of the ATA.
Sign in with your username and password, generally admin/admin
Navigate to Codecs then Codec Profile A/B,
In the Codec Settings section, set the following parameters:
T38Enable=Disabled
FaxPassThroughCodec=G711U (default for North America) or G711A
Navigate to Voice Services then SP1 Service.
in the Calling Features section, set the following parameter:
MaxSessions=1
Next, navigate to Physical Interfaces then PHONEx Port,
In the Calling Features section, set the following parameters:
CallWaitingEnable: Disabled
ConferenceCallEnable: Disabled
UseForFaxOnly: Enabled
DetectFaxPageBreak: Enabled
Fax machine settings
The following fax machine settings are recommended. These settings vary depending on the fax machine vendor and model. Please refer to your fax machine vendor documentation for more details on these settings.
Set to use a lower fax transmission speed or Baud rate (lowest speed/rate is 9600bps).
Disable the Error Correction Mode (ECM).
Disable the Compression mode.
Set the Receive/Transmit Buffer to low.
I did the above instruction. But still unable to receive fax.
Please let me how I am able to solve this not receive fax issue.