Unless someone here on this forum has a simple answer to your question, don't expect too much from support.
The most recent problem I had, after tutoring support on how to troubleshoot, 15 email messages later, support finally admitted that my issue was a bug. By the way it was also my last support ticket, won't make that mistake again, what a waste of time.
That was last "OCTOBER". Do you think my issue was ever solved with a firmware update, dream on.
With the exception of Obi's new toys (sip phones), you will probably never see another update to your device.